General Business Terms and Conditions of the "ŠKODA E-shop" Internet store
(hereinafter the "Business Terms and Conditions" only)
These Business Terms and Conditions apply to the purchase of goods via the ŠKODA Auto E-shop Internet store (hereinafter the "e-shop" only) and regulate the mutual rights and obligations between Seller and Customer within the purchase of goods via the e-shop.
The Customer is a visitor of the eshop.skoda-auto.sk website who places a regular purchase order via the e-shop. The customer is a consumer or entrepreneur.
Consumer means any person who enters into a contract with a seller outside his business or outside his independent occupation or deal with him in a different way.
Entrepreneur is the person who independently carries out on its own account and responsibility a professional activity in trade or in a similar manner with the intend to do consistently profit.
In the case of purchase of the goods by the Customer at by the Customer selected authorized ŠKODA partner, who also participates in the ŠKODA e-shop (hereinafter "Dealer") is the Seller this by the Customer selected Dealer.
These Business Terms and Conditions are available at e-shop.skoda-auto.sk and, therefore, a Customer can archive and reproduce them. Terms & Conditions of the Dealer, selected by the customer, are posted directly at the name of the Dealer when ordering goods in step "Shipping and payment", which also enables their archiving and reproduction of the Customer.
For the relationship between the Seller and the Customer, these Business Terms and Conditions are in force as amended and available at the time a Customer places the order.
The rights and obligations of both the Seller and Customer are governed by the law of the Slovak Republic, with the exception of collision standards. Use of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
A purchase contract via the e-shop can be concluded in Slovak or English.
E-shop offers are in force until items are sold out of stock.
2. Purchase Order
The Seller offers his goods via the Internet at eshop.skoda-auto.com. The e-shop environment enables a Customer to browse through goods currently offered in the catalogue, search for items in demand, and order selected goods. Before placing an order, the customer is allowed to check a change the input data in the order entered. An order is placed by a Customer and submitted to the Seller electronically, directly from the e-shop environment.
An order placed in this manner represents a valid and binding draft of purchase contract and contains all the terms required for an order form.
By placing an order, a Customer confirms that he is familiar with these Business Terms and Conditions and agrees with them.
The Seller is authorized to reject an order if a Customer does not fulfill their obligation to accept the goods or to pay the purchase price, including the shipping and handling fee, or if he have previously not accepted or duly paid for goods delivered on past orders. The Seller is entitled to reject an order if the ordered goods cannot be supplied.
A purchase contract is concluded when a Customer confirms his order to the Seller. In accordance with the purchase contract, a Customer is especially obliged to accept the ordered goods and pay the purchase price, In accordance with the purchase contract, the Seller is especially obliged to supply the ordered goods.
The seller does not reserve goods. The seller is entitled to withdraw from the contract in case of selling out the product during the time between conclusion of the sale contract and the moment of crediting the purchase price for the goods.
Seller has the right to refuse an order if the order contains more than 4 pieces at least one discounted items, while buyers apply the discount code.
The seller also has the right to refuse an order with more than one raised the discount code or products with a value of less than 0,50€/Pc .
Once a purchase contract is closed, it is not archived by the Seller, and it cannot be accessed.
3. Purchase Price, Delivery and Payment Terms
The purchase price means the price specified for the item in question in the catalogue at the moment when a Customer is placing an order. All prices specified in the catalogue are in Euro (€) and always include VAT.
If not specified otherwise, the stated prices apply to the selected item of goods in accordance with the description. The Seller pledges to only supply goods that are in perfect condition and in accordance with the specifications and properties that are customary for the item in question, in compliance with the relevant standards, regulations, and directives in force within the territory of the Slovak Republic, and, at the same time, duly equipped with instruction manuals in Slovak, warranty certificates, and lists of warranty and after-warranty service facilities if it is customary for the goods in question. The Seller is obliged to fulfill its obligations duly, in time, and with due care, and it is also obliged to protect the rights and rightful interests of a Customer in a reasonable manner.
The Seller will deliver the goods to a Customer usually within 3 business days from confirming the order if the goods are in stock. The delivery address specified by a Customer in an order form is the place of delivery of the goods.
The Seller shall deliver the goods based to one of the participating Dealers
4. Accepting the Goods
The Customer is obliged to duly accept the goods from the participating Dealers, to verify the number of parcels and to check that the packaging is not damaged. If breakage or damage is discovered, we recommend that a Customer reject the goods in their own interest. By signing the bill of sale/invoice, the Customer confirms that the goods are taken over without any apparent defects and subsequent complaints will not be considered
The ownership right to the goods shall be transferred to the Customer when the purchase price is paid in full and the goods are accepted.
5. Personal Data Protection
The Customer's personal data that forms a part of the order is considered confidential information, and it is protected against misuse. The Customer's personal data will be processing and collecting by ŠKODA AUTO Slovensko, by the Dealer at which the Customer collects their goods and by the Seller, as personal data administrators or legal subjects contractually authorized by the administrator to process personal data in order to market ŠKODA products and services, to measure customer satisfaction, and for market research as well as for sending business related messages pursuant to the Act no. 122/2013 Coll., on Certain Information Society Services, as amended, until the Customer's objection to such processing of personal data is expressed in writing.
The registered Customer also agrees that each order will be included in a contest if a contest is under way when the order is placed.
6. Withdrawal from the contract and the rights of defective performance
Withdrawal from the contract by the customer who is a consumer
The customer – consumer is entitled to withdraw from the contract without giving any reason within 14 days of receipt of goods. In order to meet the deadline for withdrawal, it is sufficient to send the withdrawal before the relevant deadline.
The customer – consumer must inform the seller that is Dealer selected by the Customer, about the intention to withdraw from the contract. The customer – consumer shall send back or hand over goods at selected Dealer at his own expense without undue delay, within 14 days from the date when the contract was withdrawn. The customer – consumer must return the undamaged goods back to the seller, without any signs of use or wear, preferably in the original packaging.
Returned goods, sent cash on delivery, will not be taken over by the seller. The seller will return the payment after receipt of the returned goods, or when the customer – consumer proves that the goods was sent back. All payments received by the seller from customer – consumer will be returned, including the cost of delivery (except for additional cost incurred as a result of customer – consumer choice of delivery method, which is different than the least expensive type of standard delivery offered by the seller). Such reimbursement will use the same means of payment that the customer – consumer used for the initial transaction, unless expressly agreed otherwise. The blank form for withdrawal can be found here.
The right of withdrawal from the contract cannot be applied to goods requiring professional installation if the goods have already been installed at customer's wish. .
Withdrawal from the contract by the customer who is an entrepreneur
The Customer - entrepreneur is entitled to withdraw from the contract in accordance with generally binding legal regulations.
The goods are not provided with any after-sales service.
Edification to apply the consumer's right of withdrawal here.
Rights from defective performance.
The customer is obliged to inspect the goods upon delivery and without undue delay inform the seller of any defects found. When a customer finds any differences or discrepancies between the invoice and the actual delivered goods ( for example, in the kind or amount ) or when he receives the delivery without correctly completed invoice, he is obliged to notify the seller without undue delay, but no later than the time of collection.
The customer delivers goods which he claims for other defects, to the seller or dealer who is on the list of ŠKODA e-shop partners or to an authorized service listed in the warranty card. Customer describes the defects most accurately, their displays and he documents that the goods was purchased in the e-shop.
7. Complaint procedure
1. Customer will claim goods at the Dealer participating on ŠKODA E-shop.
2. Customer will describe the reason for the complaint and encloses the bill of sale.
These Business Terms and Conditions shall take effect on 01st of November 2015. All terms and conditions of purchase are subject to Slovak law.
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